Home / Course catalog
Course
2 Billion Without Accounts
Financial Inclusion
2 Billion Without Accounts
The World Bank estimates that 2 billion people don’t use formal financial services and that more than 50% of adults in the poorest households are unbanked. Some 200 million small and medium-sized enterprises are also unbanked. Without access...
3. Data Safety
Central Bank of Solomon Islands - Agent Training
3. Data Safety
This module is about how you can keep personal financial information safe. This module will take you about 15 minutes to complete.
A History of Microfinance
Financial Inclusion
A History of Microfinance
A collection of TEDx Talks on the topic of microfinance. https://www.ted.com/about/programs-initiatives/tedx-program
Customer Service
Client Protection
Customer Service
It is important to provide good customer service to all customers including new, existing, and potential customers. Although it may take extra resources, time and money, good customer service often leads to greater customer satisfaction. This...
Delegation
Staff Capacity
Delegation
An important skill in management and leadership is delegation. This eCourse will explain why, and give you some practical tips on how to delegate effectively. Click the 'START UNIT' button to begin. Time: 20 minutes
Introduction to Microfinance
Financial Literacy
Introduction to Microfinance
This course aims to provide you with an understanding of the principles of microfinance and how it enables financial inclusion and aids those living in poverty. The course outline covers: 1- The Need for Microfinance 2- Microfinance &...
Introduction to Microfinance (Khmer)
Financial Literacy
Introduction to Microfinance (Khmer)
ក្នុងមេរៀននេះនឹងជួយអោយអ្នកយល់អំពីគោលការណ៍មីក្រូហិរញ្ញវត្ថុសំខាន់ៗ និង...
Mobile Money for the Poor
Financial Inclusion
Mobile Money for the Poor
In the least developed countries, less than 20 percent of the adult population have formal financial accounts. Fewer use them. This video explains why increasing access and usage through digital financial services contributes to build a more...
Poverty Probability Index
Monitoring & Evaluation
Poverty Probability Index
The Poverty Probability Index (PPI®) is a poverty measurement tool for organizations and businesses with a mission to serve the poor. The PPI is statistically-sound, yet simple to use: the answers to 10 questions about a household’s...
Smart Microfinance in Cambodia
Client Protection
Smart Microfinance in Cambodia
Ranging from client complaints resolution to product design and more, this training course consists of a collection of short videos that provide a range of examples to highlight a few best practices in client protection at Microfinance...